Responsible Gaming
at abe8

Our Commitment to Responsible Gaming

At abe8, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that online gambling, including cricket betting, live casino, slots, and fishing games, should be an enjoyable leisure activity for adults in Bangladesh, not a pathway to financial hardship or personal distress.

We have built a range of player protection tools directly into the abe8 platform so that every registered user can take active control of their own gambling behaviour. These tools are available at any time through your account settings or by contacting our support team, and they cost nothing to activate. We continuously review and improve our responsible gaming framework to reflect best practice in player welfare.

abe8 operates under the principle that informed players make safer choices. This page explains every tool available to you, the warning signs of problem gambling, and how to access external help if gambling is becoming a concern for you or someone you care about. We encourage all players — new and experienced alike — to read this information carefully.

Deposit Limits

Deposit limits are the most straightforward way to control how much money enters your abe8 account within a defined time window. You can set a maximum deposit amount for any of the following periods:

• Daily limit — the maximum total amount you can deposit in any 24-hour rolling window
• Weekly limit — the maximum total amount deposited across any 7-day rolling period
• Monthly limit — the maximum total amount deposited across any 30-day calendar month

How Limits Work

Deposit limits are applied in real time. The moment your cumulative deposits reach your chosen ceiling within the relevant period, the system will block any further deposit attempts until the period resets. This applies to all payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank.

Changing Your Limits

Reducing a deposit limit takes effect immediately. If you request an increase to an existing deposit limit, a mandatory 7-day cooling-off period applies before the increase comes into force. This cooling-off requirement is intentional — it gives you time to reflect on the decision and ensures that limits cannot be removed impulsively in the heat of the moment.

Time-Out Feature

A time-out is a short-term break from gambling. It is designed for players who feel they need a brief pause to reassess their gambling habits without committing to a full self-exclusion. During a time-out, your abe8 account is suspended — you cannot log in, deposit funds, place bets, or claim bonuses.

Available Time-Out Periods

• 24 hours
• 7 days
• 30 days
• Custom duration up to 90 days (on request via support)

What Happens During a Time-Out

Your account balance is preserved throughout the time-out period. Any pending withdrawals that were approved before the time-out was activated will continue to be processed normally via your registered bKash, Nagad, or bank account. You will not receive any promotional emails or bonus offers from abe8 while your time-out is active.

Ending a Time-Out Early

Time-outs of 24 hours or 7 days can be cancelled early by contacting support, subject to a 24-hour review period. Time-outs of 30 days or longer cannot be shortened — they must run their full duration. This policy is in place to ensure the tool provides genuine relief, not just a brief delay.

Self-Exclusion

Self-exclusion is the most comprehensive player protection measure available at abe8. It is intended for players who recognise that their gambling has become — or is at risk of becoming — a problem and who want to prevent themselves from accessing the platform for a significant period of time.

Self-Exclusion Periods

• 6 months
• 1 year
• 3 years
• 5 years
• Permanent / Lifetime — this cannot be reversed under any circumstances

How to Apply for Self-Exclusion

1. 1
   Contact Support Email [email protected] from your registered email address with the subject line "Self-Exclusion Request". State your desired exclusion period clearly.
2. 2
   Identity Confirmation Our compliance team will confirm your identity against your registered account details to prevent any third party from excluding your account without your knowledge.
3. 3
   Immediate Activation Once confirmed, your self-exclusion is activated within 24 hours. Your account is locked, all marketing communications are suppressed, and your remaining balance is held securely.
4. 4
   Balance Withdrawal You may request withdrawal of your remaining account balance to your registered bKash, Nagad, Rocket, or bank account during the exclusion activation process.
5. 5
   Confirmation Email You will receive a written confirmation of your self-exclusion period to your registered email address. Keep this for your records.

Age Restriction — 18+ Only

Age verification is mandatory for every new abe8 account. During the KYC process, all players are required to submit a valid government-issued National Identity Card (NID) or passport showing their date of birth. Accounts where the applicant cannot be verified as 18 or older are permanently closed without exception.

Protecting Minors

If you share a device with younger family members, we strongly recommend taking the following precautions to prevent underage access to gambling platforms:

• Never save your abe8 login credentials in your browser's password manager on shared devices
• Always log out of your abe8 account when you are finished playing, especially on mobile devices
• Use device-level parental control software to restrict access to gambling websites for accounts used by minors
• Keep your bKash and Nagad apps password-protected so that funds cannot be used for deposits without your knowledge
• Talk to children and teenagers in your household about responsible attitudes towards gambling and money

Reporting Underage Access

If you suspect that a person under 18 years of age has registered an account on abe8 — including if you are a parent or guardian — please contact us immediately at [email protected]. We will investigate promptly and, where an underage account is confirmed, will close the account and securely delete all associated personal data.

Warning Signs of Problem Gambling

Problem gambling can develop gradually, and it is not always easy to recognise in yourself. The following behaviours are commonly associated with gambling that is moving beyond healthy entertainment. If several of these apply to you — or to someone you know — it may be time to seek support.

Support Resources

If gambling is causing you or someone close to you harm, professional support is available. Reaching out is the most important step. The following types of organisations provide confidential advice, counselling, and crisis support for individuals experiencing gambling-related difficulties.

Types of Help Available

• Confidential helplines — speak to a trained counsellor by telephone or online chat, free of charge and without judgement
• Self-help resources — guided programmes and workbooks to help you understand and change your gambling behaviour
• One-to-one counselling — professional therapeutic support from qualified gambling addiction specialists
• Financial counselling — advice on managing debt and rebuilding financial stability after gambling-related losses
• Family support services — support for partners, parents, and other family members affected by a loved one's gambling
• Group support programmes — peer-to-peer support from others who understand the challenges of problem gambling

Seeking Help in Bangladesh

Players in Bangladesh experiencing gambling-related distress are encouraged to speak with a trusted mental health professional, doctor, or community support worker. Many hospitals in Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi have mental health departments with counsellors trained to address behavioural addictions. You can also contact abe8 directly at [email protected] — our team will refer you to appropriate local and international support resources.

Practical Steps You Can Take Right Now

• Contact abe8 support and request an immediate deposit limit reduction or time-out
• Remove saved payment methods (bKash, Nagad, bank cards) from your abe8 account
• Talk honestly with a trusted family member or friend about your gambling concerns
• Consult your bank or mobile money provider (bKash, Nagad, Rocket) about blocking gambling-related transactions
• Set a personal rule — never gamble when you are tired, stressed, intoxicated, or emotionally vulnerable

Contact Our Responsible Gaming Team

abe8's responsible gaming team is a dedicated part of our customer support operation. They are trained specifically to handle welfare concerns, account restriction requests, and signposting to external support — not to persuade you to continue playing.

All responsible gaming requests are treated with strict confidentiality. Whether you need a simple deposit limit adjustment or want to discuss a self-exclusion, you will be dealt with sensitively and without pressure.